Question 1

How can I book an Ocean Friends experience?

Accepted Answer

You can book directly online through our booking system. Choose your experience, select the date and follow the steps to confirm.

Question 2

Can I check availability before booking?

Accepted Answer

Yes. Each experience has a booking button where you can check available dates and times.

Question 3

Can I contact you before booking?

Accepted Answer

Yes. If you are not sure which experience to choose, you can contact us before booking and we will help you select the best option.

Question 4

Do I need to book in advance?

Accepted Answer

We recommend booking in advance, especially for private experiences, because availability is limited.

Question 5

Where do the experiences depart from?

Accepted Answer

Our experiences depart from Marina del Sur, in Las Galletas, in the south of Tenerife.

Question 6

Where is Las Galletas?

Accepted Answer

Las Galletas is a coastal area in the south of Tenerife, near Costa del Silencio, Palm-Mar and Los Cristianos.

Question 7

Is there parking nearby?

Accepted Answer

There may be parking options near Marina del Sur, but we recommend arriving with enough time before your experience.

Question 8

Do you offer transport?

Accepted Answer

Transport conditions may vary depending on the experience and availability. If you need transport, please ask before booking.

Question 9

How many people can join a private tour?

Accepted Answer

Our boat is licensed for up to 10 guests, but we limit private experiences to 6 for comfort, space and quality.

Question 10

Why do you limit private tours to 6 guests?

Accepted Answer

Because fewer people means more space, closer attention, better visibility and a calmer experience on board.

Question 11

Can I choose between 2h and 3h?

Accepted Answer

Yes. Some private experiences are available in 2-hour and 3-hour options. You can choose when booking, subject to availability.

Question 12

Can I request a tailor-made private tour?

Accepted Answer

Yes. If you want something more personalised, send us your preferred date, number of guests, duration and what you would like to include.

Question 13

Are whale or dolphin sightings guaranteed?

Accepted Answer

No wildlife experience can be 100% guaranteed. We observe animals in their natural environment and always adapt to the real conditions of the sea.

Question 14

Which species can be seen?

Accepted Answer

Tenerife is known for its marine richness, with resident and migratory cetacean species. What you can see depends on the season, sea conditions and wildlife activity.

Question 15

Do you chase whales or dolphins?

Accepted Answer

No. We observe marine life with patience, distance and respect. The ocean is not a stage and wildlife is not a show.

Question 16

Is whale watching suitable for children?

Accepted Answer

Yes, depending on the child's age, the chosen experience and sea conditions. If you travel with children, contact us before booking if you have doubts.

Question 17

Do I need previous experience for snorkelling?

Accepted Answer

No. Our snorkel experience is guided and suitable for beginners, depending on sea conditions.

Question 18

Do I need previous experience for a diving baptism?

Accepted Answer

No. The diving baptism is designed for beginners who want their first underwater experience with professional guidance.

Question 19

Do I need to know how to swim?

Accepted Answer

For snorkel and diving activities, it is important to feel reasonably comfortable in the water. If in doubt, ask us before booking.

Question 20

Is equipment included?

Accepted Answer

Yes, the required equipment is included in experiences where it is needed.

Question 21

Are drinks included?

Accepted Answer

Yes, drinks are included in most Ocean Friends experiences.

Question 22

Is insurance included?

Accepted Answer

Yes, insurance is included.

Question 23

Is a guide included?

Accepted Answer

Yes, our experiences are guided by a professional team.

Question 24

In which languages are the experiences run?

Accepted Answer

We offer experiences in English and Spanish. Other languages may be available on request.

Question 25

Are photos and videos included?

Accepted Answer

Photos and videos are available as an extra package.

Question 26

Can children join Ocean Friends experiences?

Accepted Answer

Yes, children can join many of our experiences depending on their age, the activity and sea conditions.

Question 27

Which experience is best for families?

Accepted Answer

Private Whale Watching, Private Ocean Pack and Private Snorkel + Boat are good options for families looking for comfort, space and a more personal rhythm.

Question 28

Should I ask before booking if I travel with children?

Accepted Answer

Yes, we recommend contacting us if you travel with young children or are unsure which experience is most suitable.

Question 29

What happens if sea conditions are not good?

Accepted Answer

If sea conditions are not suitable, we will contact you to reschedule or find the best available option according to the booking policy.

Question 30

Can the experience be cancelled due to bad weather?

Accepted Answer

Yes. Safety and quality come first. If weather or sea conditions are not suitable, the experience may be rescheduled or managed according to the booking policy.

Question 31

What is the cancellation policy?

Accepted Answer

The cancellation policy depends on the booking conditions of each experience. Please review the details before confirming your booking.

Frequently asked questions

Booking

Location

Private experiences

Whale watching

Snorkel and diving baptism

What is included

Children and families

Sea conditions and cancellation

Still have questions?